Reactivation Campaign

3 MONTHS

* If they Patient dont show in the clinic for last 3 months

The system counts the days since the last arrival and starts workflow automation depending on that

SMS campaign

Sending SMS message 1

Each SMS message has a special trigger link that we can track, whether the patient used it :

LINK

 

Email campaign

Sending Email message 1

Each email has a special trigger link that we can track, whether the patient used it : LINK

 

Whatsapp campaign

Sending Whatsapp message 1

Each Whatsapp message has a special trigger link that we can track, whether the patient used it :

LINK

 

* After 6 weeks (if the patient has not responded, made an appointment), an additional motivational message is sent.

SMS campaign

Sending SMS message 2

Each SMS message has a special trigger link that we can track, whether the patient used it :

LINK

 

Email campaign

Sending Email message 2

Each email has a special trigger link that we can track, whether the patient used it : LINK

 

Whatsapp campaign

Sending Whatsapp message 2

Each Whatsapp message has a special trigger link that we can track, whether the patient used it : LINK

 

* If the patient click on link in email / whatsapp or sms message calendar for appointment will be open

Trigger link analysis will be performed

Workflow history will be recorded

Contact will be added in Reactivation Pipeline

* If the patient requests an appointment over CALENDAR, a new appointment workflow will be started

6 MONTHS - reactivation campaign

9 MONTHS - reactivation campaign

12 MONTHS - reactivation campaign

18 MONTHS - reactivation campaign

24 MONTHS - reactivation campaign

30 MONTHS - reactivation campaign

36 MONTHS - reactivation campaign

48 MONTHS - reactivation campaign

60 MONTHS - reactivation campaign

SECOND SENDING - VOUCHER after 45 days